The City: Access-A-Ride Service Quality Stuck in ReverseNovember 10, 2021
On-time performance is rapidly declining as a result of driver shortages and increased traffic, interrupting essential services for many New Yorkers with disabilities.
NYLPI’s Access-a-Ride Organizer Eman Rimawi said:
“I’ve been on hold so long with the call center at times that I was like, ‘Ok, fine, I guess I’m not going anywhere,’ It can feel like an impossible situation.”
Read more at THE CITY‘s website.
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