Text-to-911 Report: Call If You Can – But What If You Can’t?

Criminal Justice, Deaf Justice Coalition, Disability Justice

Report: NYC Must Provide Accessible Emergency Services Now!

In the face of the global COVID-19 pandemic, with more and more New Yorkers infected and in crisis, emergency needs and 911 calls are increasing, and the vital emergency services 911 provides must be accessible to ALL. NYC’s 911 services remain inaccessible to people who are Deaf, Hard of Hearing, or who have other communication-related disabilities. Text-to-911 would make emergency services through 911 accessible, and the City has promised to do so by June 2020. New York Lawyers for the Public Interest has released a report underscoring the need – and the City’s promise to implement Text-to-911 by June. For years, NYC has talked about implementing Text-to-911 services to improve the accessibility of NYC’s 911 emergency services for people who are Deaf, Hard of Hearing, targets of violence, have communication-related disabilities, etc. With appreciation for our frontline 911 operators heroically fielding calls from New Yorkers in need, NYC must provide those staff and all New Yorkers with a 911 emergency service accessible to ALL.

New report



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